Work With Us

Salary: £55,000 – 65,000

Hours: Full-time (40 hours/week) or Part-time (min 24 hours/week)

Location: Central London / Hybrid (1-2 days in office per week)

Annual Leave: 25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits:

• 5% employer pension contributions,
• £600 per year mental wellbeing support,
• Enhanced parental leave (4 months full pay + 2 months at 50%)
• Annual allowance for professional development and training

About the Role

The Director of Operations is a member of GiveOut’s leadership team, partnering closely with the Executive Director, they will lead on all operational matters, ensuring GiveOut is an efficient, compliant, and resilient institution capable of delivering lasting impact.

The Director of Operations oversees the charity’s financial and administrative systems, human resources, compliance and risk management, and internal communications. They will support the Executive Director in strategic planning, budget management, governance, stakeholder reporting, and cross-organisational projects, deputising for the Executive Director when required.

This is an exciting opportunity for a strategic and hands-on leader with strong operational, financial, and people management experience who is passionate about advancing LGBTQI rights globally.

Key Responsibilities 

Governance and Compliance

• Support the Executive Director in servicing the Board of Trustees; preparing papers, coordinating meetings, and onboarding new trustees.
• Ensure organisational compliance with statutory, legal, and data protection requirements.
• Lead on risk management, maintaining robust policies, risk registers and assessments, and mitigation strategies.
• Coordinate the annual audit and reporting to the Charity Commission.

Strategy and Planning

• Partner with the Executive Director on strategic planning, helping to strengthen GiveOut’s sustainability and impact.
• Support the Executive Director in exploring new markets, operating models, and partnerships.

Financial Oversight

• Lead on financial management, including budgeting, cashflow forecasting, management accounts and financial reporting.
• Ensure compliance with financial policies, charity regulations, and audit requirements.
• Monitor and analyse financial performance, identifying risks and opportunities to strengthen financial resilience.
  

Operational Management

• Lead the smooth and efficient running of daily operations, ensuring systems and processes support the team’s effectiveness.
• Identify and implement process improvements across functions to drive efficiency, accountability, and collaboration.
• Oversee internal communications and office management, fostering a positive, inclusive, and collaborative working culture.
  

Management and Human Resources

• Provide effective line management and leadership to team members in the Operations Grant-Making and Communications teams. 
• Oversee recruitment, onboarding, training, and performance review processes.
• Maintain and update HR policies, ensuring legal compliance and alignment with GiveOut’s values.
• Cultivate a learning culture and support staff wellbeing and professional development.
• Oversee payroll, pensions and benefits administration, ensuring accuracy and compliance.

Essential Skills and Experience

• Proven leadership and management experience, ideally within a charity or non-profit setting.
• Strong financial literacy and experience with budgeting, reporting, and audit coordination.
• Knowledge of charity governance, compliance, and risk management.
• Demonstrated ability to lead teams, manage performance, and foster a positive organisational culture.
• Excellent organisational, problem-solving, and communication skills.
• Strategic thinker with a hands-on approach and a commitment to continuous improvement.
• Commitment to GiveOut’s vision, mission, and values, and understanding of issues facing LGBTQI communities globally.

Desirable Skills and Experience

• Experience working with Boards of Trustees.
• Familiarity with UK charity law and the regulatory environment.
• Understanding of international development or human rights sectors.
• Experience implementing GDPR and data management frameworks, with knowledge of best practice in data protection and security.
• Understanding of cyber security principles and practical approaches for small charities.
• Proficiency with accounting and CRM systems (e.g., Xero, Blackbaud/Salesforce, Google Workspace).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.

Application Process

To apply, please submit a CV and cover letter to recruitment@giveout.org. GiveOut is an equal opportunities employer.